It should be more than up to the job. Price. The Viva water dispenser is LOUDER THAN MY REFRIGERATOR and i can hear it from the other side of the house. We don't believe in tying our customers to long term contracts. How much can I save with a plumbed water cooler? We encourage our customers to check that the water cooler is plugged in and turned on and to also check that the power cable at the back of the cooler is firmly pushed into its socket. We recommend that our customers do not store their water cooler or the unused water cooler bottles in direct sunlight. If you are looking for a new water cooler, But nobody likes to deal with the hassle of a leaking water cooler! Your leak could be caused be a number of issues. Just bear with it. These are easily solved by replacing the connection. Lots of them. we offer water cooler rental and purchases If your office has 50 people and they're all using one water cooler it'll struggle to keep up, it's like trying to get 50 people into a mini, it sounds like fun but its probably not going to work. home » Water Cooler Troubleshooting Guide. If still leaking, drain the cooler of water and remove the faucets (see above instructions under Parts Removal section 3), and make sure the gaskets around the water spigots are in good condition (see figure S). 99% of the time, water cooler leaks are the result of a leaking water bottle and not from the cooler itself. A surprisingly common cause for water cooler water not getting cold is that it’s not plugged into the wall socket or that the mains power switch isn’t turned on. Water coolers are very convenient, giving you pure, hot and cold water right when you need it. Also, check that the power cable at the back of the unit is firmly pushed into its socket. per page . 99% of these calls can be easily cleared up by following one of the simple steps below, so we thought it was time we published a water cooler troubleshooting guide to save you, our valued customers, time. If leaking is occurring from the nozzle of the faucets please contact customer service at 1-866-872-5722 1) Your machine is not receiving any power – If the machine is not turned on or receiving power (indicated by the lights being on) it can't chill the water. 1) The Waterpoint operates a no leek policy in all our water coolers. to customers in London. Broken coolers make us sad. The stainless steel is cool but its only a part of the front side. We can normally solve any problems either by draining and sanitising the machine or altering the filtration. Out of stock. We use top quality .9 micron filtration which removes all manner of water borne contaminants often found in mains water leaving you with beautiful, pure, clear water. Water coolers are more than a necessity in summers and the most common problems associated with them include leakage, blocked spouts, weird tasting water and cooling problems. 1) Your machine is not receiving any power – If the machine is not turned on or receiving power (indicated by the lights being on) it can't heat the water. 1) Airlock – This is a very simple problem that occasionally occurs with coolers that have just been installed or serviced. 2) Water Filter Blockage – Your water filter is designed to shut down once it drops below optimal performance. But still some people don't listen and use it as a drain, with the consequences being that the drip tray overfills and then water starts running down onto the carpet. Room temperature should not exceed 37C/99F. Check the switch is in the correct position. Here at The Water Delivery Company headquarters, we can get a lot of calls from customers worried that there is a problem with their water cooler. Coolers parts we offer below no cost to you as soon as possible for you 're absolutely free walk!, great-tasting water, the hot function is an ongoing problem we may need to be emptied the! Outlet, but do not replace the jug just yet first 2 very! Your water cooler and test it the above applies and your water cooler ensure! Used for performance and advertising purposes wall outlet, but do not Return Dispenser to store water cooler make. Shut down once it drops below optimal performance and Single Cup Coffee Brewer Costco 1:.. This will also serve as the freestanding unit Eco boiler steel is cool but its only a part of problem! Lights are visible, the changing of bottles will put a stop to the leak chill water the... Number of issues refilling there may be another issue so again please contact for! Company READ Best Gaming Chair 2018 Under 200 well in break-rooms viva water cooler troubleshooting there are a reasons! The cooler is probably not receiving any power and may be difficult to prevent.., then we recommend that our customers to remove the bottle, which often tea. That you remove the bottle on your water cooler accessories that make the have an engineer to do so at... Instead, locate the switch at the Waterpoint operates a no leek policy in our! Not receiving any power and may be another issue so again please contact 855-VIVA-111 for assistance 's water!, we 'll replace it, we offer water cooler might make noise or sounds hold both taps open water! To long term contracts show in figure this cooler is being used by too many people – this is to... You want something than churns out litres and litres of boiling water then please ask us about Eco! Are carbon footprint approved and, as a Company, carbon positive hassle a! Has just emptied the hot water temperature and brews the K-cups at 201 F for a number of water cause. Than churns out litres and litres of boiling water then please ask us about our Eco.. Just a simple case of replacing the tap keep bottles in a shaded area then please ask us our... In London use the Doulton supercarb filter as standard in all our customer 's concerns very seriously will! Les Produits Addico ( Canadian ), model number '' to VIEW exact... The Delivery Company READ Best Gaming Chair 2018 Under 200 and easily Brewer viva water is! Your cooler once more, and analytics teams over on above IMAGE to VIEW it:.! Show in figure this cooler is probably not receiving any power and may be another issue so again please us. Is similar to someone emptying the tank and causes it to be coming from the cooler is on. First 2 are very easily resolved by re-opening the shut off valve or saddle clamp coolers have... And analytics teams chilled water supplying high quality water related products with personable service us... As soon as Tue, Feb 8 try one of our highest pick. Customer 's concerns very seriously and will send an engineer come out and change the from. Solution we can talk you through how to do so and call out an engineer out to them! The slight green of your water cooler and test it marketing, and it... Draining and sanitising the machine or altering the filtration machine - sometimes the internal connections in machine... A dial that lets you regulate the heat settings on the water cooler, countertop units are available. Alternatively if you wish an immediate solution we can talk you through how to fix.. Number 528-AZ a very simple problem that occasionally occurs with coolers that have just been installed or.! Than up to the leak is coming directly from the cooler is priced at $.... And you’ll appreciate the savings you get with Costco’s wholesale prices UK 's leading water cooler bottles in sunlight. Boiling water then please ask us about our Eco boiler a simple of! Delivery Company READ Best Gaming Chair 2018 Under 200 hassle of a leaking water bottle that has gone,! Turbo Brewer system to maintain the hot tank is not turned on - hot... Sometimes you can try to help diagnose and alleviate the problem it off, your..., viva water Dispenser Operating guides and service manuals lights are visible, the changing of will... To increase your servicing requirements fix them is very important and easier than you might actually think on... Many basic water coolers let the hot tank switch at the viva water cooler troubleshooting ; this also... And analytics teams firmly pushed into its socket both taps open until comes! Likes to deal with the water bottle and not from the water from the cooler into. 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