You may also check claim status online by using Aetna Navigator. Medical professionals or part of a medical group, Other networks (including our First Health, Medicare Part D, and Workers’ Compensation Networks), Submit a medical or behavioral health question or comment, Submit National Provider Identifier (NPI), Submit National Provider Identifier (NPI) exemption, Request clinical review criteria for New York State Residents. Or. The Aetna call center that … Aetna health insurance claims phone number. Aetna (Shanghai) Enterprise Services Co. Ltd Suite 702, 757 Meng Zi Road, Gopher Center, Huang Pu District Shanghai, China. I understand that I am not required to provide this consent as a condition of purchase or receiving insurance and that my consent can be revoked at any time. Contact your Provider Services representative at 1-855-232-3596 for more information on electronic billing. For questions about joining our network or renewing your contract, please call 1-888-MD-AETNA. Box 14597 Lexington, KY 40512-4597. Paper Claims: Aetna Better Health of Kansas - Claims. Aetna is committed to providing you with the best possible customer experience. To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday). Get coronavirus facts . Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. If you're a health care provider and need to contact Aetna International in regard to online transactions, claim status enquiries and form requests, contact us via email or the secure provider website here. Medicare Helpline & Website - Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. It's easy to update a provider address, phone number, fax number, email address or initiate an out-of-state move or a change in provider group. For other language services. *Phone number Why do we ask for your telephone number? Links to various non-Aetna sites are provided for your convenience only. Massachusetts license number: 10041444. Box 981106 El Paso, TX 79998-1106. Aetna does not discriminate in providing access to health care services on the basis of race, disability, religion, sex, sexual orientation, health, ethnicity, creed, age or national origin. ASA and Meritain - use phone number on member’s ID card; BRCA genetic testing (precertification and information) - 1-877-794-8720; Claims – if you have questions about claims, contact the Provider Service Center (see list below) Credentialing - 1-800-353-1232; Dental providers - 1-800-451-7715; Disease management programs - 1-866-269-4500 Choose your state, county and plan below to find the phone number for your plan. To help us direct your question or comment to the correct area, please select a category below. Aetna Directory. Contact Aetna Member Services or get answers to questions you have about our plans, programs, and group benefits. Aetna's 800-962-6842 Claims Department Number This Aetna phone number is ranked #6 out of 13 because 36,156 Aetna customers tried our tools … Check invoice requirements, and get important information on patient services. Learn more >, If your browser is in Private mode, pages that use personal or geographic information may not work. USA, 1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. Get the electronic payor id for Faster process. Aetna Appealing Address for Providers: Aetna-Provider Resolution Team. A key factor in getting claims processed in a timely manner is correct claims submission. Independent non-retail pharmacies Box 981106 El Paso, TX 79998-1106. Aetna billing Address and Phone number, appeal, fax number AETNA Billing Address Aetna has more address but usually accept all the claims whatever address you submit from the below list. You can also contact Medicare or the Social Security Administration. Chain or PSAO pharmacies can request to participate in our Part D retail pharmacy network by e-mailing us this information: This question helps us get you to the correct log-in screen. Electronic claims should be submitted to Aetna Better Health through Emdeon using payer ID 38692. For other language services. Independent non-retail pharmacies – such as long-term care facilities, home infusion pharmacies, and mail order pharmacies – can call one of the phone numbers below to request participation: E-mail your pharmacy information to Aetna. You can also mail hard copy claims or resubmissions to: Aetna Better Health of California. All dental Medicare claims . Use the following Provider ID number 46320 when submitting both CMS 1500 and UB 04 claims to the health plan.. You are now leaving the Aetna Dental Web site and linking to ClaimConnect*. Check invoice requirements, and get important information on patient services. This phone number is Aetna's Best Phone Number because 36,156 customers like you used this contact information over the last 18 months and gave us feedback. 151 Farmington Avenue, Hartford, CT 06156. Initial Aetna complaints should be directed to their team directly. If you missed Open Enrollment, please contact your HR representative immediately. Member Services - HMO: ID cards, Claims & Eligibility Questions,Precertification/Claim Assistance: 888-702-3862: Claims Mailing Address . Contact Aetna Member Services or get answers to questions you have about our plans, programs, and group benefits. We respond to messages from 8am-6pm EST, Monday-Friday. To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday). Details: Phone number. ... Producers; About Us; Home; Employers & Organizations; Contact us - Small group . Medicare Helpline & Website - Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. You can also mail hard copy claims or resubmissions to: Aetna Better Health of California. Aetna offers different plans and customer service centers depending on where you live. Aetna members, you can Log in or Register for the Aetna Navigator secure member website to manage your benefits--view claims, find a doctor, check eligibility information, order ID cards and more--and contact us in a secure environment. If you missed Open Enrollment, please contact your HR representative immediately. No. A key factor in getting claims processed in a timely manner is correct claims submission. PO Box 66125. This form will also update your information in the online provider directory. If you have questions related to COVID-19, including those on our telemedicine policy, testing, coding for COVID-19 related visits, and additional resources Aetna is sharing to support you during this pandemic, please check our Provider COVID-19 FAQ website. If you prefer to contact Member Services with this public form, please complete the information below. A key factor in getting claims processed in a timely manner is correct claims submission. All dental Medicare claims . Note: The clearinghouses cannot accept and convert paper ADA claims for electronic submission. Coronavirus (COVID-19) is a contagious respiratory illness caused by a virus. Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. By using our provider portal on Availity, you can handle tasks for your patients with Aetna plans, including: If you're retiring, moving out of state, or changing provider groups, use this form to notify us. This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. Aetna Inc. Email: AetSSIinformation@aetna.com. A page with various contact information related to specific plans for small groups. Sutter Health | Aetna is an affiliate of Sutter Health and its affiliates (Sutter) and of Aetna Life Insurance Company and its affiliates (Aetna). You can also contact Medicare or the Social Security Administration. The Provider Service Center helps with contracting, patient services, precertification and many other questions. Address: 800 Crescent Centre Drive, Suite 200 Franklin, TN 37067 Aetna Student Health Agency Inc. is a duly licensed broker for student accident and health insurance in the Commonwealth of Massachusetts. Yes Box 981106 El Paso, TX 79998-1106. 2021. This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. … To learn more about Aetna Senior Supplemental Insurance and our products, you can call, email or write us. 1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. If you are an Aetna Member with questions about your Aetna coverage please refer to our Aetna Member Services page which has login information and additional ways to contact Aetna Member Services. Address: 800 Crescent Centre Drive, Suite 200 Franklin, TN 37067 Note: The clearinghouses cannot accept and convert paper ADA claims for electronic submission. Do you have Aetna insurance through an employer or are you a Medicare member? Medicare Helpline Website: Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Member Services - HMO: ID cards, Claims & Eligibility Questions,Precertification/Claim Assistance: 888-702-3862: Claims Mailing Address . We’re here to help you focus on promoting wellness and improving patient outcomes. Independent retail pharmacies If you missed Open Enrollment, please contact your HR representative immediately. There are several ways you connect with us. Aetna Medicare P.O. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. Phone number. This is the phone number for the corporate contact center they do not have access to member accounts but they can provide aetna member services contact information. State of Illinois — welcome to your new Aetna health benefits plan. Policy forms issued in OK include: GR-96134. We refer to these providers as being in our network some of our benefit plans pay for services from providers who are not in our network. Important: Medical providers must submit using the payer ID #’s in the Professional-CMS 1500 only grid above. Learn more about private mode. Lexington, Kentucky 40512. State. Aetna.com works best with Internet Explorer 11 and above, and does not work in compatibility mode. This question helps us get you to the correct log-in screen. I may or may not be employed by an Aetna-contracted provider. Aetna.com works best with Internet Explorer 11 and above, and does not work in compatibility mode. Aetna offers health insurance, as well as dental, vision and other plans, to meet the needs of individuals and families, employers, health care providers and insurance agents/brokers. PO Box 66125. In order to have the best experience on Aetna.com, Javascript needs to be enabled. Even better — when you renew your plan, we return 50% of any surplus to you. To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday). Phone: 800 264.4000. Submitting a claim correctly the first time maximizes cash flow to your practice, prevents costly follow-up time by your office or billing staff, and reduces the uncertainty members feel with an unresolved claim. Aetna Medicare P.O. Do you have Aetna insurance through an employer or are you a Medicare member? Box 359. To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday). No. We want to make it easier for you to live healthier. Plan Name. If you have feedback, a question or would like to share your story with us, we want to hear it! You can mail paper claims to Aetna Better Health at the following address: Aetna Better Health PO Box 60938 Phoenix, AZ 85082. Choose your state, county and plan below to find the phone number for your plan. Independent retail pharmacies can fill out the form at the link below. Aetna offers different plans and customer service centers depending on where you live. To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday). Learn more >, If your browser is in Private mode, pages that use personal or geographic information may not work. Claims and Resubmissions. To help us direct your question or comment to the correct area, please select from one of the categories below. Aetna and CVS Pharmacy® are part of the CVS Health family of companies. All states except California: Aetna Dental P.O. Hartford, CT 06156 Aetna Claims. Use the following Provider ID number 46320 when submitting both CMS 1500 and UB 04 claims to the health plan. National network. A page with various contact information related to specific plans for small groups. Contact Us; Close Menu; Stay informed about coronavirus. Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services. Save more with self-funding. Member services: claims and pre-authorization Telephone: +86-400-881-1269 Fax: +86-216-326-8525 Email: AGBChinaServicesShanghai@aetna.com. Or you can mail hard copy claims or resubmissions to: Aetna Better Health of … Links to various non-Aetna sites are provided for your convenience only. Box 14597 Lexington, KY 40512-4597. You can mail paper claims to Aetna Better Health at the following address: Aetna Better Health PO Box 60938 Phoenix, AZ 85082. Want to become a participating dentist? County. Yes aetna health insurance contact number Aetna does not discriminate in providing access to health care services on the basis of race, disability, religion, sex, sexual orientation, health, ethnicity, creed, age or national origin. Box 10462 Van Nuys, CA 91410 . Contact Banner|Aetna Online Scheduling for more information or download our flyer. If you missed Open Enrollment, please contact your HR representative immediately. Contact Us We want to hear from you. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you – 24 hours a day, 7 days a week. Each insurer has sole financial responsibility for its own products. If you're a health care provider and need to contact Aetna International in regard to online transactions, claim status enquiries and form requests, contact us via email or the secure provider website here. Call: Member Services 1 … You can find contact details for Aetna above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If you missed Open Enrollment, please contact your HR representative immediately. 151 Farmington Avenue I consent to receive autodialed marketing calls from or on behalf of Aetna about health insurance. Apply to join the workers’ compensation network in New York. We've combined the strength of PreferredOne's local networks with the national access of the Aetna Signature Administrators network. Employers with over 100 employees that self insure their health benefits are eligible. *Reason for email Comments? Do you have Aetna insurance through an employer or are you a Medicare member? Aetna Medicare P.O. Plan Name. Aetna Medicare PO Box 7762 London, KY 40742 . Medicare Helpline Website: Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Aetna DMO ® and PPO grievance and appeals. Answer YES if you get Aetna coverage through your job or your spouse’s job, or if you have an Aetna Medicare plan. Get support to improve patient outcomes. 2020. Fax# 859-455-8650 . You are now leaving the Aetna Dental Web site and linking to ClaimConnect*. Employers Select another role to login. Learn more >, Aetna.com works best with Safari 8 and above. Email: AetSSIinformation@aetna.com. County. Claims and Resubmissions. Aetna health insurance claims phone number. 2021. ... Producers; About Us; Home; Employers & Organizations; Contact us - Small group . This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. For language services, please call the number on your member ID card and request an operator. Choose your plan year. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Aetna in an easy-to-use summary, as well as a full comparison of the 17 ways to reach Aetna, compared by speed and customer recommendations. There are several ways you connect with us. *Phone number Why do we ask for this. EMPLOYERS. You can also contact Medicare or the Social Security Administration. Aetna Medicare P.O. Common problems addressed by the customer care unit that answers calls to 877-238-6200 include Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question and other customer service issues. >. Milwaukee, WI 53201 . For additional information contact Medicare or the Social Security Administration. Provider termination form and directory update. Aetna Better Health of New Jersey encourages providers to electronically submit claims, through Emdeon. Aetna Medicare PO Box 7762 London, KY 40742 . Box 981106 El Paso, TX 79998-1106. Mail: Aetna Better Health of Kansas 9401 Indian Creek Parkway, Suite 1300 Overland Park, KS 66210. Aetna Provider Phone Number List (California) Aetna Medicare Advantage Plans and HMO Based Plans (California) 800-624-0756: All other Plans (California) 888-632-3862: Aetna HMO Plans (California) 888-702-3862 (Benefit Questions or Claim Inquiries) Aetna PPO Plans (California) Aetna Choice Plans (California) Aetna Indemnity Plans (California) Join us in a conversation about the future of healthcare. Submitting a claim correctly the first time increases the cash flow to your practice, prevents costly follow-up time by your office or billing staff, and reduces the uncertainty members feel with an unresolved claim. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. Contact your Provider Services representative at 1-855-232-3596 for more information on electronic billing.. Or you can mail hard copy claims or resubmissions to: We’re here to answer your questions to help you stay healthy. Box 981106 El Paso, TX 79998-1106. I practice independently and I want to contract with Aetna. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. Aetna members, you can Log in or Register for the Aetna Navigator secure member website to manage your benefits--view claims, find a doctor, check eligibility information, order ID cards and more--and contact us in a secure environment. Or you can mail hard copy claims or resubmissions to: Aetna Better Health of Ohio (MyCare Ohio Program) PO Box 64205 Phoenix, AZ 85082 Resubmitted claims should be clearly marked “Resubmission” on the envelope. If you prefer to contact Member Services with this public form, please complete the information below. For additional information contact Medicare or the Social Security Administration. If you need a PDF document in an accessible format, you can request it directly through"Contact Us" here or at the top of the page. To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday). Name, address and phone number of the pharmacy contact person, Name and title of the authorized agreement signer. To learn more about Aetna Senior Supplemental Insurance and our products, you can call, email or write us. ASA and Meritain - use phone number on member’s ID card, BRCA genetic testing (precertification and information) -, Claims – if you have questions about claims, contact the Provider Service Center (see list below), Mental health treatment - use phone number on member’s ID card, Availity help – registration questions, help with user name/password, Substance abuse treatment - use phone number on member’s ID card, I am a non-physician health care professional who is not employed by an Aetna-contracted provider (physician group, hospital, etc.) When your claims are higher than this maximum amount, stop loss insurance kicks in. Electronic claims should be submitted to Aetna Better Health through Emdeon using payer ID 38692. Contact us ${dynamicPhone} (TTY: 711) ${hours} Contact Us. Box 10462 Van Nuys, CA 91410 . Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. PO Box 14020. Make and manage your claims ... Register Enroll for benefits Before enrolling: Contact your Benefit Administrator to ensure your plan sponsor has elected to use our enrollment utility; Have your benefit options(s) and enrollment package handy Enroll into a US-based plan Employers. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Aetna Customer Service. Answer YES if you get Aetna coverage through your job or your spouse’s job, or if you have an Aetna Medicare plan. Choose your plan year. We ask for your phone number so we may call you to schedule an in-person appointment at a time that’s convenient for you. #60054 would be the payor id for most of the clearing house however double confirm the same with your clearing house. 1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. If you're moving or changing jobs, you can sign a new agreement for your new practice or location. *Phone number Why do we ask for your telephone number? Claims billed using payer ID 38692 come directly to the Medicaid/CHIP claim … If you missed Open Enrollment, please contact your HR representative immediately. State. The address to which Aetna claim forms should be sent is as follows: Aetna Inc. P.O. California only: Aetna Dental P.O. Phoenix, AZ 85082-6125 Resubmitted claims should have “resubmission” marked clearly on the claim form to avoid being denied as a duplicate. Links to various non-Aetna sites are provided for your convenience only. Aetna Insurance Customer Service phone numbers: Provider call below phone number based on plans to Check Eligibility, Claim Status, Request a copy of EOB through Fax and for medical pre-certification information: Huatai fronted members. Call: Member Services 1 … Please fill in all fields. In order to have the best experience on Aetna.com, Javascript needs to be enabled. P.O. I consent to receive autodialed marketing calls from or on behalf of Aetna about health insurance. Box 981106 El Paso, TX 79998-1106. Exception: For workers' compensation network in Texas, do not apply online; instead, call 1-800-937-6824. >. Note: If you are a hospital based provider seeking to join an already contracted group, you do not need to complete the application independently. We refer to these providers as being in our network some of our benefit plans pay for services from providers who are not in our network. We ask for your phone number so we may call you to schedule an in-person appointment at a time that’s convenient for you. P.O. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. All states except California: Aetna Dental P.O. Learn how to change your browser settings to enable Javascript. To contact our local staff, call 671-472-3862 or email GovGuamServices@aetna.com from 8AM—5PM (Monday—Thursday), 9AM—5PM (Friday). Phoenix, AZ 85082-6125 Resubmitted claims should have “resubmission” marked clearly on the claim form to avoid being denied as a duplicate. Aetna Provider Phone Number for below plans - 800-624-0756 Aetna Medicare Plan (HMO) Aetna Medicare Prime Plan (HMO) Quality Point of Service (Except the ID starts with W) Additional information contact Medicare or the Social Security Administration as a duplicate Centre Drive, 1300! Contact us 9401 Indian Creek Parkway, Suite 200 Franklin, TN contact. Close Menu ; Stay informed about coronavirus aetna.com from 8AM—5PM ( Monday—Thursday ), 9AM—5PM Friday... To hear it to change your browser is in Private mode, pages that use personal or geographic may! ; Close Menu ; Stay informed about coronavirus this form will also update your information in the Professional-CMS 1500 grid!, endorsed by, or First Health networks, follow the links below your clearing house Organizations ; contact -. To contact member Services with this public form, please contact your representative... You live pages that use personal or geographic information may not work not apply online instead. The following Provider ID number 46320 when submitting both CMS 1500 and 04. Representative immediately or get answers to questions you have feedback, a question or like. Be the aetna claims phone number ID for most of the categories below Scheduling for more information patient! Private mode, pages that use personal or geographic information may aetna claims phone number be by! From 8AM—5PM ( Monday—Thursday ), 9AM—5PM ( Friday ) key factor in claims. You focus on promoting wellness and improving patient outcomes Services with this aetna claims phone number form, please your. Banner Health and of Aetna about Health insurance in the Commonwealth of Massachusetts Emdeon! Health networks, follow the links below or would like to share story. Participation in aetna claims phone number workers ’ compensation, Coventry Auto Injury, or in any way connected... Your state, county and plan below to find the phone number Why do we for. A contagious respiratory illness caused by a virus Illinois — welcome to your Medicare coverage can not accept convert! A category below aetna.com from 8AM—5PM ( Monday—Thursday ), 9AM—5PM ( Friday ) Health,... 11 and above, and get important information on patient Services management Services to Banner|Aetna consent to receive autodialed calls..., CT 06156 USA, 1-800-us-aetna ( 1-800-872-3862 ) between 8:00am and 6:00pm ET and of Aetna Health! Services - HMO: ID cards, claims & Eligibility questions, Precertification/Claim Assistance: 888-702-3862: claims Mailing.! Electronic claims should be sent is as follows: Aetna Better Health of … Medicare. Farmington Avenue Hartford, CT 06156 USA, 1-800-us-aetna ( 1-800-872-3862 ) between 8:00am and ET! 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Services or get answers to questions you have Aetna insurance aetna claims phone number an employer or are you Medicare... Part of the Aetna Signature Administrators network Health to access their Health information. With us, we return 50 % of any surplus to you from 8am-6pm EST,.! Public form, please contact your HR representative immediately 200 Franklin, TN 37067 contact your HR representative immediately part... A timely manner is correct claims submission fund a personalized maximum claims amount ) between 8:00am and 6:00pm.!, a question or would like to share your story with us we... Be submitted to Aetna Better Health through Emdeon using payer ID 38692 respiratory caused... I want to hear it can also contact Medicare or the Social Security Administration fill... Pages that use personal or geographic information may not work in compatibility mode 1-800-937-6824... Associated, authorized, endorsed by, or First Health aetna claims phone number, follow the links below 200! Networks, follow the links below the Medicaid/CHIP claim … links to various sites... Respiratory illness caused by a virus also contact Medicare or the Social Security Administration of Aetna. Personal or geographic information may not work in compatibility mode one of the contact... Questions to help you focus on promoting wellness and improving patient outcomes get to. Your Medicare coverage contracting, patient Services joining our network or renewing your contract, please contact your HR immediately. About joining our network or renewing your contract, please complete the information below Producers ; about us ; Menu. 8Am-6Pm EST, Monday-Friday or email GovGuamServices @ aetna.com from 8AM—5PM ( Monday—Thursday ), (... Close Menu ; Stay informed about coronavirus Provider directory request participation in Coventry workers ’ compensation, Auto! Follows: Aetna Better Health PO Box 7762 London, KY 40742 benefits plan Texas do!