Maintained compliance with company policies and procedures, including confidentiality of HR, financial and other proprietary company documents. Operations Supervisors are accountable for overseeing the daily operations of the department operating processes. Handled inventory logistics and distribution of merchandise to all stores and designed appropriate controls subsequently automated through implementation of SAP platform. Business / Functional Management Execute their operational and technical duties in line with organisational directives, as provided by the Superintendent or reporting line manager. Therefore, improving your supervisory skills for better leading is important to be able to interact with others and make the right decision. Collaborated extensively with direct reports to maximize engagement and ensure all performance goals were consistently met and exceeded. Evaluated staff operations to ensure compliance with policies and procedures, security requirements, and applicable federal state and local regulations. Organization. Coordinated monthly safety meetings and insured safety compliance. Worked with Quality and Operations Management to improve operating efficiency and meet quality standards. Provided administrative support to the department and perform diversified duties, including operations management and financial and administrative functions. Organizational abilities refer to the ability of the operations manager to focus on different projects without getting ... 2. The Top 10 Skills of Effective Operations Managers By Joanna Wyganowska. Communicated, trained, and enforced corporate and legal policies for 50+ direct reports including operations and chemical analysis personnel. Implemented and supported preventative maintenance schedules and federal inspections of all our equipment. Facilitated Requests for Proposals, Preventative Maintenance, assigned priorities. Ensured inventory integrity and customer satisfaction by managing timely and accurate picking, packing, shipping, and bag inventory management. Supervised correct disposal of hazardous materials operations, irregulars operation and sorting operation. Scheduled manufacturing staff to meet production goals while ensuring safety and production protocols. Conducted store safety meetings, reduced store incidents through education and raising awareness. For one, the acknowledgment that there is always room to improve. Developed and implemented Job Work Standards and Key Performance Indicators for Medicine and Gelatin Department. Troubleshooted equipment/facility problems by power cycling on site or remotely using proprietary software. Conducted quality of service reviews with external customers to ensure customer satisfaction. Established and posted minimum safety standards, labeled designated hazardous zones. Provided direct supervision over credit approval, problems solving and attention to detail cash handling, opening and closing of the store. Credited with successfully identifying trends and providing feedback to senior management for process improvement and implementation. Guaranteed OSHA safety regulation compliance. Focused on P&L and asset management, OSHA and safety, employee development, merchandising and store appearance. Developed and implemented several Level 4 procedures used throughout the corporate facility which led to process improvements and increased capacity. If you don’t list your skills, the hiring manager … Implemented six sigma and lean practices in MPC (Machine Product Control) Area to optimize asset availability and productivity projects. Managed 312 basic life support/advanced life support EMT and paramedic staff members, ensuring all health and safety standards were met. Therefore, improving your supervisory skills for better leading is important to be able to interact with others and make the right decision. Directed the daily operational activities to confirm to customer requirements and FedEx Logistics site management requirements. Focused on customer service and continuous improvement initiatives to achieve outstanding results in efficiency, coordination, and productivity. Succeeded in leading and completing multiple projects involving compliance-related initiatives, critical process improvements and key control enhancements. You should have several essential qualities to succeed at becoming a supervisor in any field. Certified to operate and train employees on Warehouse Equipment- 8000 Walkie, 5600-Order Picker and 7400 Reach truck. Conducted safety meetings, prepared activity reports for the guidance of following supervisors. The average salary for an Operations Supervisor with Problem Solving skills in South Africa is R214,082. Conducted negative and positive counseling, drafted performance evaluations, encouraged career progression and mentored personnel. Developed/implemented corrective actions in response to process deviation, in order to insure accurate transfer of sterile product inputs. Participated in continuous improvement activities as part of the site management team and ensured company policies are followed. Planning and Organizing. Completed several action plans implemented by internal Compliance Department. Communicated with internal and external customers to resolve inquiries regarding their retirement accounts. List of Skills for a Shift Supervisor. Overseeing the operations of any business is a career in which the right business-minded individual can truly succeed. Managed Payroll on a daily basis and helped minimize discrepancies by process implementation. Managed complex manufacturing operations by carrying out department objectives and meeting production schedules, standard costs, and established quality standards. Top 9 Skills for an Operation Manager Resume. Leaded accident investigation to find root cause and implemented preventive and corrective actions. Subcontracted preventative maintenance to highly trained crews, resulting in decreased production downtime and decreased scrap. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth. Developed a method of daily inventory management to combat inventory shrink. Supervisor Skills & Competencies . Monitored contractor performance for compliance to contractual requirements and prepared monthly written performance evaluations. Monitored production activity to ensure compliance with established procedures were followed resulting in low defect rates and increased quality standards. In today’s evolving business landscape, there’s a need for leaders with the core management skills and knowledge to analyse and make complex business decisions across all facets of an organisation. Conducted performance evaluation and corrective procedures of student workers with any other administrative functions required. Administered quarterly warehouse safety training for all warehouse personnel. Provided oversight to the direction and accuracy of movement of inbound and outbound Express and LTL freight. Directed/delegated staff responsibilities to meet and/or exceed performance standards. Developed and implemented training programs which minimized losses and customer impacts. Contributed to successful on-boarding of qualified staff through participation in new hire orientations with Human Resources Department personnel. Ensured warehouse was within OSHA guidelines Coached warehouse personnel to ensure maximum productivity and proficiency. Developed a schedule for frames and hitches that the workforce could follow with little or no direct supervision. Maintained direct contact with customers to solve carrier related issues in coordination with the XPO LTL sales department. Fulfilled event arrangements in agreement with group requirements and company standards. Joined the team at American after graduating from college and gained great experience in the LTL freight business. Selected as an Inventory Management Specialist assigned with reviewing and creating inventory codes at other jurisdictions. Provided frequent operational feedback to quality control issues and customer complaints. However, some aspects of this job remain constant. Top level vs mid/low level operations management interviews. Managed and organized a 20-member crew to ensure plant operated efficiently, while maintaining safety standards and keeping production at capacity. Developed and implemented a standard of operating procedures for Human Resources/Training & Operations in 3 Different organizations of 100+ personnel. As an operations supervisor, you need to ensure your staff adheres to all … Supervised facility management and administrative functions in a high risk in a hostile environment. Delivered products efficiently and cost effectively to our internal and external customers. As you prepare your resume, think about the tasks that you regularly execute and how those tasks can be translated into clear skills … Conducted administrative personnel tasks including performance appraisals, disciplinary actions, education and motivation of staff. Completed general preventative maintenance on equipment and performed troubleshooting duties as necessary. Facilitated compliance training courses and maintained compliance documentation per OSHA, DOT, EPA, FAA, and internal UPS standards. Established effective relationships with human resources and manpower planning to ensure optimal schedule coverage and appropriate staff retention. A successful operations manager knows how to prepare sales projections and expense budgets, and analyze profit & loss statements and balance sheets. Coordinated daily activities and oversaw performance of staff in the large-lathe area in an ever-changing, union-driven environment. Reviewed and approved daily dispatch of all service providers ensuring satisfactory service to our external customers. Improved process flow using Six Sigma tools to eliminate wasted time and increase productivity/efficiency. Recognized by general manager for ability to resolve customer complaints. Interfaced and coordinated with operations department, customer service, and business development managers to ensure fulfillment of customer expectations. Reporting Skills. Decision-Making. Observed provision of excellent customer service by ensuring on-time delivery of orders and prompt resolution to customer concerns. Evaluated associates and ensured compliance to company policies, operating procedures and system security provisions. Conducted regular call monitoring and calibration sessions to provide continuous employee development and to identify additional process improvements. Communicated and facilitated with internal and external customers regarding deadline for special projects for team or ongoing clinical study. Revamped 3PL operation by proactively reducing operating cost while fulfilling contractual agreements and company standards. Managed all aspects of the training programs and developed standard operating procedures to ensure mission accomplishment. Here is no doubt that the effective operations manger contributes directly to the organization's success. You cannot expect your staff to adhere to company values or even operational polices if you do not demonstrate a full understanding of company strategy. Directed administrative functions to ensure all were processed timely and with excellent quality. To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume expert Kim Isaacs. Supervised all staff with responsibilities including interviewing, hiring, negotiating salaries, and performance evaluations. Monitored all warehouse procedures and policies, also maintained productivity and quality standards. Ensured all Warehouse equipment is operational and that sufficient equipment is on hand to handle daily work load. Provided problem resolution and coordination of activities between internal/external customers and company employees. Managed daily operations and ensured excellent customer service to internal and external customers. Provided annual safety training to coworkers resulting in a safety first mentality. Promoted a positive atmosphere of encouragement and professional development among staff along with an environment of caring and stability for students. In smaller organizations, operations managers must widen their circle of responsibilities and in some cases, meet with advertising and branding executives and other creatives. Reported to upper management on daily activities. Utilized diplomatic measures and critical thinking skills when resolving customer complaints or policy discrepancies. Supervised daily activities, including shipping, distribution and receiving of overseas containers. Managed the activities and performance of 15-20 employees receiving, sorting, and processing packages according to operational and safety standards. They need to assign projects clearly and communicate important information to staff regularly. Operations Manager Job Description (Skills, Duties, Salary, Certification & More) Jeff Gillis 0 Comments. Supervised independent contractor-drivers, dispatchers, dock workers and administrative staff for a nationwide LTL freight carrier. Conducted learning need analysis and reviewed key performance indicators to suggest learning solutions. Conflict Management. Developed and facilitated safety training for all personnel working in plant. Directed the day to day operations of the supervisory team and staff to achieve and maintain customer requirements while managing approx. Below we've compiled a list of the most important skills for an Operation Supervisor. POSITION TITLE: Operations Manager. Provided operations management for a City/County EMS including direct supervision of EMS field staff along with clinical training and oversight. Operations Supervisor Job Essential Skills. Assisted with three paper account to WMS conversions for warehouses spanning more than 700,000 sq. Managed staff to provide efficient and timely fulfillment activities and ensured compliance with safety, security, regulatory and company policies. As a role model to your staff you also need to be responsible for your own self-development. Scheduled operations staff to achieve daily requirements. Maintained and oversaw dispersing of chemical and hazardous materials. Conducted annual employee performance appraisals, providing individual feedback and performance plans. Supervised waste water and air pollution control units with extremely hazardous materials without a record-able injury or illness. Managed complex daily logistics and trained and supervised staff at two locations for a high-volume regional shipping company. Motivated and developed teams to meet production goals while maintaining exemplary customer and employee retention. Maintained documentation of department policies and procedures and ensured compliance with FDA regulations. Delivered exceptional operational support including payroll administration for the leading temperature-regulated warehouse provider throughout the region. Recommended corrective actions and process changes/optimization to ensure safe and reliable operations. Developed and tracked key performance indicators to drive continuous improvement efforts utilizing lean initiatives to improve and maximize efficiency. Handled customer complaints and escalations by taking ownership and follow-up with customers. Established a strong record of leadership accomplishments with this roof truss manufacturer and managed daily facility operations. Ensured all aspects of operations were conducted according to company procedures and customer requirements. Supervised in pick pack operation with nearly 1,000 orders per day shipping via UPS/FedEx Parcel along with T/L and LTL Shipments. Supervised park operations staff * Coordinated staff and event scheduling * Maintained operations within allocated budget * Balanced daily cash revenues. When the hiring manager is looking over your resume, they want to see your skills and abilities. Utilized AS400 WMS to track and control the movement of shipments in and out of facility. Practiced and modeled safety procedures with sensitive animals. Provided leadership, coaching, and process improvement initiatives that were necessary to improve the operational efficiency of all wholesale businesses. Collaborated with the Operations Manager to ensure accuracy of inventory, security, direct sales, and compliance to company policies/procedures. Performed administrative functions as required. Planned production schedules to meet timely delivery to Customers. Trained and supported implementation of Performance Management program that encompassed company wide initiatives. Coordinated the logistics process of a distribution center through a high volume freight consolidation operation. Provided assistance with inspection related activities during audits by regulatory authorities such as FDA and DEA. Companies differ in the way they operate. Conducted quarterly performance evaluations - providing beneficial feedback to employees on work performance - that increased individual and organizational performance. Performed quality audits and observation and data entry in Warehouse Management Systems (WMS). UNDERSTANDS CUSTOMER NEEDSA successful operations manager needs to have a deep acknowledgment of customer needs. Participated in lean manufacturing, preventative maintenance programs, attendance and employee discipline. Created and prepared over 300 PowerPoint presentations for conferences, agendas, and meetings. For top-level operations management (when you oversee the daily operations of the entire company, and a big one), the questions will relate mostly to your past experience.. Verified and approved employee time/payroll information and authorizing overtime. Performed HR functions including performing employee performance evaluations, addressing disciplinary issues and identifying training needs. Supervised the daily activities of a specialized organization. Maintained/purchased warehouse equipment and supplies - accountable for over $15M in inventory. Developed customer profiles and technical documents in compliance with company standards. Created and implemented various training programs ultimately achieving positive variance and training initiatives. INFUSES PRIDE IN ORGANIZATIONAL VALUES AND MISSIONEffective operations managers act with integrity, honesty and knowledge that promote the culture and mission of the company. Maintained direct liaison with Health and Human Services, FDA and CDC for program implementation, audits, quality control. Assured all video operations staff was working within the established security guidelines. Performed performance reviews for all associates and administered disciplinary actions if needed. Privately-owned Telecommunications Company specializing in outsourcing customer service support. Supervised 40 UAW represented employees to attain daily productivity goals and meet internal customer requirements. Scheduled delivery and pick up times efficiently support daily operations and customer requirements. As you consider the types of skills and abilities to include in your operations supervisor job description, order them in terms of how critical they are to get the job done. Maintained excellent safety standards & housekeeping protocols. Fostered productive work environment through astute performance management, communication with union stewards and team coaching. 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